Marketing

How to collect and manage reviews

4 min read·Beginner

Reviews Centre brings your customer reviews together so you can ask for more, read them all in one place and reply without hopping between sites. A steady stream of good reviews builds trust and wins you new business. Here is how to use it.

  1. Open Reviews Centre

    From the CRMit menu, select Reviews Centre to see your reviews dashboard.

  2. See your reviews across sites

    Read your reviews from across your review sites in one place, so you never miss a comment that needs a reply.

  3. Request reviews from happy customers

    Ask satisfied customers to leave a review. Sending a request makes it easy for them and boosts the number of reviews you receive.

  4. Reply to reviews

    Respond to reviews right from CRMit. A quick, polite reply, to good and bad reviews alike, shows you care.

  5. Track your rating over time

    Keep an eye on your overall rating so you can see the effect of your work and spot any dips early.

Tip: Ask for a review right after a completed job. That is when the good experience is freshest, so you are far more likely to get a glowing response.

What's next

Turn happy customers into referrals as well as reviews, and keep your social channels busy with your best feedback.

Want a hand getting set up?

Book a quick demo and we will walk you through collecting reviews and keeping your rating healthy.